FAQ's

   Shipping and Handling 

We offer FREE Standard Shipping in the U.S., every day, and have multiple shipping options to make sure your gifts arrive on time!
We do not ship on weekends or USPS holidays. All packages will be shipped out within 48 hours of placed order excluding holidays and weekends. Delivery is Monday – Saturday, excluding holidays.
To avoid any delays, the ship to address and billing address must match. We are unable to change your order once it is placed. Sales tax is charged only to customers who live in California.

SERVICE

COST

DELIVERY TIME

USPS STANDARD

FREE IN THE US

3-8 BUSINESS DAYS

USPS 2 DAY

$25

2-3 BUSINESS DAYS

USPS 3 DAY

$15

3-4 BUSINESS DAYS

USPS INTERNATIONAL PRIORITY

$35

7-10 BUSINESS DAYS

USPS FIRST CLASS INTERNATIONAL

$15

14-21 BUSINESS DAYS

   

Delivery & Returns

Return and Refund Policy: If for any reason you are not satisfied with your purchase, Miranda Frye accepts returns of unused merchandise for a full refund within 30 days of purchase. To request a RA number, please email customercare@mirandafrye.com. Merchandise must be accompanied by your original receipt, be in its original packaging and be in pristine condition. We do not accept returns after 30 days. Shipping charges for exchanges and returns are non-refundable. Customer is responsible for return shipping. Miranda Frye does not refund shipping charges to or from customers. Refunds generally appear on you credit card statement in one to two billing periods. Your refunds will take the form of a credit back to the same card used to make the original purchase. If any of your items received are damaged, inform us within 5 days and we will either exchange or repair it and pay for any additional shipping charges incurred. For items that are received in perfect condition, but damaged later, we will repair items on a case by case basis.
                     

              

Cancellation Policy

As each Miranda Frye piece is handcrafted especially for you, we do not accept cancellations.