** Once a label is created and has left our facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.
Miranda Frye ships all international orders via DHL Express.
Q: Do you ship to my country?
A: Yes, simply select your country from the tab in the bottom left corner of the website.
Q: How long does it take for orders to get to my country?
A: Depending on your country estimated delivery is approximately 5 – 10 business days. Please note that transit times are estimated and do not include any delays caused by customs.
Q: How much does it cost to ship to my country?
A: Your shipping cost will be calculated at checkout based upon your country. All duties and taxes will be calculated at checkout as well. You will have the option to pay taxes and duties at checkout or upon receipt of your merchandise. Please note if you refuse to pay your taxes and duties upon receipt you will be charged a $75 restocking fee. Shipping fees are non refundable.
Returns or exchanges must be made within 30 days after you place your order. Upon receipt of the returned item, we will issue a refund. Return shipping costs are at the expense of the customer.
PLEASE NOTE: All sale items are final sale, in which case they are not eligible for refund, exchange, or store credit. To obtain a Return Authorization Number, click here. A return cannot be processed without a Return Authorization Number.
When shipping your return or exchange, include your name, address, phone number and email address and RA number. Please package your item securely. Shipping fees and insurance is the responsibility of the customer.
Please allow 2-4 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping.
International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the customer. Please contact email@example.com to receive an RA number for your return.
In the case of a faulty clasp we will replace for free! Repairs to broken chains and replacement Miranda Frye tags are $15.00.
International customers requesting a repair will be subject to pay all repair fees, shipping costs and any applicable duties and taxes.
If your jewelry needs repair, please contact us at firstname.lastname@example.org for repair instructions. Include your name, address, phone number, email address, RA number and note the reason for repair. Please allow 2 weeks for all repairs.
Lose an earring? Miranda Frye Jewelry is happy to replace your lost earring for half off the original price of the earrings. Please contact email@example.com for further instructions.
Check your email inbox for updates on every order placed. Miranda Frye Jewelry will keep you informed up until delivery! Updates regarding the status of your order will be sent to the email address you provide in your order. You will be charged shortly after checkout for your online order.
Miranda Frye Jewelry reserves the right to change the prices and availability of our products at any time which means Miranda Frye does not offer price adjustments.
Any promotions offered will be communicated via social media (Instagram and Facebook) and email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.
How can I check the status of my order?
You should receive a confirmation email once your order has been placed. You will then receive 2 additional emails, letting you know once your order has been shipped and once it’s been delivered.
Why haven’t I received my order confirmation?
Woops! If you haven’t already received an order status email, you may have either entered the incorrect email address at check out or the email may be in your junk folder. To check on the status of your order, log into your Miranda Frye account at mirandafrye.com or contact firstname.lastname@example.org for further assistance.
When will my order ship?
We ship orders from our California warehouse Monday through Friday. Orders placed with free standard shipping are usually shipped from our warehouse within 48 hours (M-F) of purchase, unless otherwise noted. Miranda Frye does not ship on weekends or USPS holidays. USPS delivery is Monday – Saturday, excluding holidays. (FedEx does not deliver on Saturdays).
Does Miranda Frye Jewelry offer any sales online?
Any promotional sales will be offered via social media (Instagram and Facebook) and email! Be sure to register your email to receive updates and promotions!
Does Miranda Frye Jewelry have a store front?
Currently, Miranda Frye Jewelry does not have a store front, but we do offer shopping from our showroom located in Laguna Hills, CA by appointment only and we are also carried in many fine boutiques across the country. To make an appointment, please contact email@example.com.
If you have any questions or concerns not addressed above, please contact firstname.lastname@example.org or submit an inquiry via our "Contact" page and a customer service representative will be in contact within 24 hours Monday through Friday from 7am - 3pm Pacific Standard Time (PST).