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MF FAQ

CUSTOMER CARE:
At Miranda Frye Jewelry, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase.

Our hours of operation at Miranda Frye Jewelry are Monday through Friday from 7:00 AM – 3:00 PM Pacific Standard Time (PST). We offer shopping from our showroom located in Laguna Hills, California by appointment only. To make an appointment, please contact customercare@mirandafrye.com.

Please contact us with any questions at customerservice@mirandafrye.com and you will receive a response from us within 24 hours, Monday through Friday from 7am - 3pm Pacific Standard Time (PST).

LiveChat is also available Monday through Friday from 7am - 3pm Pacific Standard Time (PST). LiveChat and customercare@mirandafrye.com are unavailable on weekends and U.S. Holidays. 

SHIPPING:
FREE Standard Shipping in the U.S. on orders over $50:
Complimentary standard shipping for orders over $50, to be shipped within the United States will automatically be applied during checkout. All orders over $250 require a signature upon delivery.

Miranda Frye does not ship on weekends or USPS holidays. All packages will be shipped out within 48 hours of placed order excluding holidays and weekends. Delivery is Monday – Saturday, excluding holidays. Your state may be subject to sales tax.

FedEx 2 Day Shipping Disclaimer: Please note, if you choose the FedEx 2day option you will receive your order in 2 business days. Your packages will arrive by 4:30 p.m. to businesses and by 8 p.m. to residences. FedEx delivery days are Monday-Friday only and they do not deliver on weekends or holidays.

Miranda Frye ships all international orders via DHL Express.

Q: Do you ship to my country?

A: Yes, simply select you country from the tab in the bottom left corner of the website. 

Q: How long does it take for orders to get to my country?

A: Depending on your country estimated delivery is approximately 5 – 10 business days. Please note that transit times are estimated and do not include any delays caused by customs.

Q: How much does it cost to ship to my country?

A: Your shipping cost will be calculated at checkout based upon your country. All duties and taxes will be calculated at checkout as well. You will have the option to pay taxes and duties at checkout or upon receipt of your merchandise. Please note if you refuse to pay your taxes and duties upon receipt you will be charged a $75 restocking fee. Shipping fees are non refundable.

Returns or exchanges must be made within 30 days after you place your order. Upon receipt of the returned item, we will issue a refund. Return shipping costs are at the expense of the customer.

PLEASE NOTE:  All sale items are final sale, in which case they are not eligible for refund, exchange, or store credit. To obtain a Return Authorization Number, click here. A return cannot be processed without a Return Authorization Number.

When shipping your return or exchange, include your name, address, phone number and email address and RA number. Please package your item securely. Shipping fees and insurance is the responsibility of the customer.

Please allow 2-4 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping.

International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the customer. Please contact customercare@mirandafrye.com to receive an RA number for your return.

In the case of a faulty clasp we will replace for free! Repairs to broken chains and replacement Miranda Frye tags are $15.00.

International customers requesting a repair will be subject to pay all repair fees, shipping costs and any applicable duties and taxes.

If your jewelry needs repair, please contact us at customercare@mirandafrye.com for repair instructions. Include your name, address, phone number, email address, RA number and note the reason for repair. Please allow 2 weeks for all repairs.

REPLACEMENT EARRINGS:

Lose an earring? Miranda Frye Jewelry is happy to replace your lost earring for half off the original price of the earrings. Please contact customercare@mirandafrye.com for further instructions.

Check your email inbox for updates on every order placed. Miranda Frye Jewelry will keep you informed up until delivery! Updates regarding the status of your order will be sent to the email address you provide in your order. You will be charged shortly after checkout for your online order.

Plated Jewelry Care

Miranda Frye plated jewelry is either 18k yellow gold or genuine  rhodium. To ensure the life of plated jewelry, do not expose it to water. Please remove your jewelry while exercising, bathing, swimming and avoid contact with perfumes, lotions, alcohols and hair products. We recommend cleaning your plated jewelry using a damp, soft cloth. Make sure to fully dry the piece before wearing it. Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish. We suggest storing your brass jewelry in the box or pouch that we provide.

Gold Filled & Sterling Silver Care

Gold filled products are a great alternative to the much more expensive solid karat gold. Gold filled is high in quality and with proper care and storage, you will have affordable jewelry that lasts. It is the economical way to enjoy the luster of gold without the big price tag.

Gold filled is an actual layer of gold pressure bonded to another metal such as brass. It is not to be confused with gold plating as gold filled has almost 100% more gold than plated items. Gold filled is much more valuable and tarnish resistant if taken care of properly. Most people who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. 

We suggest you clean your gold-filled jewelry with warm soapy water and immediately dry your pieces thoroughly after cleaning. For any sterling silver pieces you can use the MF tarnishing cloth to wipe clean and we suggest you store in the plastic baggies with anti-tarnish squares provided in the MF care pack.

Tips to make it last

Humidity is the enemy; keep it dry. Store your goodies individually in the air-tight plastic baggie or included in the MF Care Pack with the anti-tarnish square paper. Remove your Miranda Frye pieces before showering, swimming in the ocean or chlorinated pools. Avoid rough wear to slow down the natural process of “wear and tear”. Put on your jewelry last. Perfume, hairspray, hand sanitizers & other types of lotion contain harsh chemicals and alcohol that can tarnish your jewelry over time. For extra care, gently wipe each piece of jewelry clean of any products and skin oils with a soft dry towel. Never use abrasive products to clean your jewelry. They can damage irreparably. We recommend you store each piece separately in the plastic baggies provided in the MF Care Pack.

Miranda Frye Jewelry reserves the right to change the prices and availability of our products at any time which means Miranda Frye does not offer price adjustments.

Any promotions offered will be communicated via social media (Instagram and Facebook) and email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.

FAQ’S

How can I check the status of my order?

You should receive a confirmation email once your order has been placed. You will then receive 2 additional emails, letting you know once your order has been shipped and once it’s been delivered.

Why haven’t I received my order confirmation?

Woops! If you haven’t already received an order status email, you may have either entered the incorrect email address at check out or the email may be in your junk folder. To check on the status of your order, log into your Miranda Frye account at mirandafrye.com or contact customercare@mirandafrye.com for further assistance.

When will my order ship?

We ship orders from our California warehouse Monday through Friday. Orders placed with free standard shipping are usually shipped from our warehouse within 48 hours (M-F) of purchase, unless otherwise noted. Miranda Frye does not ship on weekends or USPS holidays. USPS delivery is Monday – Saturday, excluding holidays. (FedEx does not deliver on Saturdays).

Does Miranda Frye Jewelry offer any sales online?

Any promotional sales will be offered via social media (Instagram and Facebook) and email! Be sure to register your email to receive updates and promotions!

Does Miranda Frye Jewelry have a store front?

Currently, Miranda Frye Jewelry does not have a store front, but we do offer shopping from our showroom located in Laguna Hills, CA by appointment only and we are also carried in many fine boutiques across the country. To make an appointment, please contact customercare@mirandafrye.com.

If you have any questions or concerns not addressed above, please contact customercare@mirandafrye.com or submit an inquiry via our "Contact" page and a customer service representative will be in contact within 24 hours Monday through Friday from 7am - 3pm Pacific Standard Time (PST).