How can I check the status of my order?
You should receive a confirmation email once your order has been placed. You will then receive 2 additional emails, letting you know once your order has been shipped and once it’s been delivered.
Why haven’t I received my order confirmation?
Whoops! If you haven’t already received an order status email, you may have either entered the incorrect email address at check out or the email may be in your junk folder. To check on the status of your order, log into your Miranda Frye account at mirandafrye.com or contact customercare@mirandafrye.com for further assistance.
When will my order ship?
We ship orders from our California warehouse Monday through Friday. Orders placed with free standard shipping are usually shipped from our warehouse within 48 hours (M-F) of purchase, unless otherwise noted. Miranda Frye does not ship on weekends or USPS holidays. USPS delivery is Monday – Saturday, excluding holidays. (FedEx does not deliver on Saturdays).
Does Miranda Frye offer any sales online?
Any promotional sales will be offered via social media (Instagram and Facebook) and email! Be sure to register your email to receive updates and promotions!
Does Miranda Frye have a store front?
Currently, Miranda Frye does not have a store front, but we do offer shopping from our showroom located in Laguna Hills, CA. We are also carried in many fine boutiques across the country.
If you have any questions or concerns not addressed above, please contact customercare@mirandafrye.com and a customer service representative will be in contact within 24 hours Monday through Friday from 7am - 3pm Pacific Standard Time (PST).
At Miranda Frye, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase.
Our hours of operation at Miranda Frye are Monday through Friday from 7:00 AM – 3:00 PM Pacific Standard Time (PST). We offer shopping from our showroom located in Laguna Hills, California.
Please contact us with any questions at customercare@mirandafrye.com and you will receive a response from us within 24 hours, Monday through Friday from 7am - 3pm Pacific Standard Time (PST).
LiveChat is also available Monday through Friday. LiveChat and customercare@mirandafrye.com are unavailable on weekends and U.S. Holidays.
Returns or exchanges must be made within 30 days after you place your order. Upon receipt of the returned item, we will issue a refund or store credit. We will not accept a return for items returned without a security tag.
FINAL SALE ITEMS:
Gift cards and all items that are part of the Frye-Day Deals are final sale.
To obtain a Return Authorization Number, click here. A return cannot be processed without a Return Authorization Number.
When shipping your return or exchange, include your name, address, phone number and email address and RA number. Please package your item securely in a padded envelope. Please note that the RA number is valid for 10 days once the number has been issued.
Once we receive your return, please allow 3-5 business days for your return/exchange to be processed.
International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the customer. Please contact customercare@mirandafrye.com to receive an RA number for your return.
FREE Standard Shipping On All U.S. Orders
Complimentary standard shipping for orders to be shipped within the United States will automatically be applied during checkout. All orders over $500 require a signature upon delivery. We are not responsible for lost or stolen packages.
Miranda Frye does not ship on weekends or USPS holidays. All packages will be shipped out within 48 hours of placed order excluding holidays and weekends. Delivery is Monday – Saturday, excluding holidays. Your state may be subject to sales tax.
Shipping Protection
If you insured your shipment with us and need to process a claim, please email customer care at customercare@mirandafrye.com
If you did not insure your shipment, Miranda Frye is not responsible for lost, stolen, or damaged in transit packages. If you feel your package has been lost, please submit a claim with the carrier.
Guidelines:
Claims for packages marked delivered but not received must be made 5 days after the “delivery date” but no longer than 15 days. This is to confirm the package was not wrongly delivered or found within the premises.
Claims for packages presumed to be lost but the status is "Not Delivered" must be filed after 7 days but no longer than 15 days. This is to confirm the carrier has ample time to deliver the package.
Shipping protection claims will result in a replacement order being sent. We do not offer refunds on shipping insurance claims.
Shipping Protection is non-refundable.
FedEx 2 Day Shipping Disclaimer
Please note, if you choose the FedEx 2day option you will receive your order in 2 business days. Your packages will arrive by 4:30 p.m. to businesses and by 8 p.m. to a residence. FedEx delivery days are Monday - Friday only and they do not deliver on weekends or holidays. All orders must be placed by 11am PST.
** Once a label is created and has left our facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.
MF Men ships all international orders via DHL Express.
Q: Do you ship to my country?
A: Yes, simply select your country from the tab in the bottom left corner of the website.
Q: How long does it take for orders to get to my country?
A: Depending on your country estimated delivery is approximately 5 – 10 business days. Please note that transit times are estimated and do not include any delays caused by customs.
Q: How much does it cost to ship to my country?
A: Your shipping cost will be calculated at checkout based upon your country. All duties and taxes will be calculated at checkout as well. You will have the option to pay taxes and duties at checkout or upon receipt of your merchandise. Please note if you refuse to pay your taxes and duties upon receipt you will be charged a $75 restocking fee. Shipping fees are non refundable.
If your jewelry needs repair, please contact us at customercare@mirandafrye.com for repair instructions. Please allow 2-3 weeks for all repairs.
At this time, we do not offer repairs for international customers.
Miranda Frye reserves the right to change the prices and availability of our products at any time which means Miranda Frye does not offer price adjustments.
Any promotions offered will be communicated via social media (Instagram and Facebook) and email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.
MF FINE TERMS & CONDITIONS:
All made to order items will be final sale and shipped within 4-6 weeks FedEx 2-day with adult signature required.
All in stock items will be processed within 1-2 business days and shipped FedEx 2-day with adult signature required.
If non fine jewelry is purchased in the same order as MF Fine jewelry, the non fine jewelry will ship separately using our free shipping option.
We are happy to accept returns for a refund or store credit within 14 days of the item’s receipt. A 10% restocking fee is automatically deducted from any refund back to the original payment method. If you would like store credit the 10% restocking fee will be waived. Sale items or made to order pieces are final sale and not eligible for return. Please review FAQ page for more detailed information.
HOW TO PROCESS A RETURN OR EXCHANGE:
Notify customercare@mirandafrye.com to begin the return process. Any items shipped without an RA number from our customer care representative will not be accepted.
All returns must be:
Unworn
Have no signs of wear or damage
In its original condition with tags still attached (if any)
In all original packaging
Once the shipment is received, the request will be processed within 72 hours, and the customer will receive an email confirmation of the return.