• At Miranda Frye, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase.

    Our hours of operation at Miranda Frye are Monday through Friday from 7:00 AM – 3:00 PM Pacific Standard Time (PST). We offer shopping from our showroom located in Laguna Hills, California by appointment only. To make an appointment, please contact customercare@mirandafrye.com.

    Please contact us with any questions at customercare@mirandafrye.com and you will receive a response from us within 24 hours, Monday through Friday from 7am - 3pm Pacific Standard Time (PST).

    LiveChat is also available Monday through Friday from 7am - 3pm Pacific Standard Time (PST). LiveChat and customercare@mirandafrye.com are unavailable on weekends and U.S. Holidays. 

    Returns or exchanges must be made within 30 days after you place your order. Upon receipt of the returned item, we will issue a refund or store credit. We will not accept a return for items returned without a security tag.

    PLEASE NOTE:  All  gift cards, sale  items are FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

    To obtain a Return Authorization Number, click here. A return cannot be processed without a Return Authorization Number.

    When shipping your return or exchange, include your name, address, phone number and email address and RA number. Please package your item securely in a padded envelope. Please note that the RA number is valid for 10 days once the number has been issued. 

    Once we receive your return, please allow 3-5 business days for your return/exchange to be processed. 

    International returns or exchanges:  All shipping, customs, and other taxes on international returns or exchanges must be paid by the customer. Please contact customercare@mirandafrye.com to receive an RA number for your return.

    FREE Standard Shipping on all US orders

    Complimentary standard shipping for orders to be shipped within the United States will automatically be applied during checkout.  All orders over $500 require a signature upon delivery. We are not responsible for lost or stolen packages.

    Miranda Frye does not ship on weekends or USPS holidays. All packages will be shipped out within 48 hours of placed order excluding holidays and weekends. Delivery is Monday – Saturday, excluding holidays. Your state may be subject to sales tax.

    FedEx 2 Day Shipping Disclaimer 

    Please note, if you choose the FedEx 2day option you will receive your order in 2 business days. Your packages will arrive by 4:30 p.m. to businesses and by 8 p.m. to a residence. FedEx delivery days are Monday - Friday only and they do not deliver on weekends or holidays. All orders must be placed by 11am PST.

    ** Once a label is created and has left our facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.

    Miranda Frye Shipping Protection

    If you insured your shipment with us, please reach out to customer care directly on live chat or send an email to customercare@mirandafrye.comand we'll help take care of your lost, stolen, or damaged in transit package.

    Claims for packages marked delivered but not received (where there is no evidence of porch theft) must be made 5 days after the “delivery date” but no longer than 15 days. This is to ensure the package was not mis-delivered or found within the premises. Claims for packages presumed to be lost (where the status is not delivered) must be filed after 7 days (20 days for international) and within 30 days from the last scan.

    Miranda Frye shipping protection is non-refundable.

    If you did not purchase shipping protection with your order, Miranda Frye is not responsible for lost, stolen, or damaged in transit packages. If you feel as though your package has been lost, please submit a claim with the carrier.

    MF Men ships all international orders via DHL Express.

    Q: Do you ship to my country?

    A: Yes, simply select your country from the tab in the bottom left corner of the website. 

    Q: How long does it take for orders to get to my country?

    A: Depending on your country estimated delivery is approximately 5 – 10 business days. Please note that transit times are estimated and do not include any delays caused by customs.

    Q: How much does it cost to ship to my country?

    A: Your shipping cost will be calculated at checkout based upon your country. All duties and taxes will be calculated at checkout as well. You will have the option to pay taxes and duties at checkout or upon receipt of your merchandise. Please note if you refuse to pay your taxes and duties upon receipt you will be charged a $75 restocking fee. Shipping fees are non refundable.

    If your jewelry needs repair, please contact us at  customercare@mirandafrye.com for repair instructions. Please allow 2-3 weeks for all repairs.

    Miranda Frye reserves the right to change the prices and availability of our products at any time which means Miranda Frye does not offer price adjustments.

    Any promotions offered will be communicated via social media (Instagram and Facebook) and email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.